Use the Troubleshooting Agent in Slack

Most troubleshooting starts as a conversation: someone posts a problem in a channel, and a thread forms. With the Slack app, Pluno joins that thread, reads what was said, and investigates.

Install the Slack app#

You need the Admin role.

1. In the Troubleshooting Agent, open Slack.
2. Select Connect Slack. If your workspace already uses Slack for escalations, the button says Enable Troubleshooting Agent.
3. Select Invite Pluno to Slack and approve the app in Slack.

Back in Pluno, the page shows Connected.

Ask Pluno in a channel#

1. Invite Pluno to the channel, public or private.
2. Mention @Pluno in a message or in a thread, and say what you need.

Pluno reacts with 👀 while it works, then answers in the thread.

After that, Pluno keeps following the thread. You can ask follow-up questions without mentioning it again, and when several people are talking, Pluno judges whether a message is meant for it.

Message Pluno directly#

Open a direct message with the Pluno app and ask. No mention is needed. A direct message conversation is one continuous investigation, so Pluno remembers what you discussed earlier.

Good to know#

• Anyone in your Slack workspace can use it. People do not need a Pluno account, so connect only the systems your Slack users may see, with read-only credentials.
• Pluno answers wherever it has been added. To keep it out of a channel, do not invite it, or remove it from the channel.
• Slack investigations use credits from the same balance as the chat. When credits run out, Pluno says so in the thread.

What Pluno can do in Slack#

Pluno asks for permission to read messages in the channels and conversations it is part of, to post messages and reactions, to read and share files, and to see the list of users and user groups.