Pluno automatically applies relevant tags and fills in ticket fields in Zendesk using AI trained on your past tickets and custom instructions. This means agents spend less time manually categorizing tickets and more time resolving issues faster, while ensuring accuracy and consistency across your support workflow.
By automating tags, dropdowns, multi-selects, and other fields, Pluno helps support teams take faster first actions, reduce manual quality assurance work, and keep ticket data organized and consistent. It works instantly upon ticket creation or with a one-click action from the ticket sidebar, making setup quick and impact immediate.
“The Pluno team has consistently gone above and beyond in the way they interacted with the Dune Team. Issues quickly get resolved, they are always professional and efficient in our interactions.”
“The Pluno app has made it so much easier to manage our user issues. Its ability to answer questions and share information with our users is invaluable.”
“We have had a great experience with Pluno so far. It’s a reliable tool that has really streamlined our user support interactions.”