Pluno sits directly inside Zendesk and pulls together all relevant context for each ticket in real time. It automatically looks at past ticket resolutions, linked Jira issues, help center articles, internal notes, and connected tools like Confluence or Notion, so agents never have to search across systems or tabs to understand a customer issue.
Pluno adapts to your AI workflows and support processes to guide agents on next steps, escalations, or follow ups. Agents stay fully in control and can insert the suggestion, make edits, or reset it with a single click, ensuring consistency and speed without sacrificing human judgment.
“The Pluno team has consistently gone above and beyond in the way they interacted with the Dune Team. Issues quickly get resolved, they are always professional and efficient in our interactions.”
“The Pluno app has made it so much easier to manage our user issues. Its ability to answer questions and share information with our users is invaluable.”
“We have had a great experience with Pluno so far. It’s a reliable tool that has really streamlined our user support interactions.”