Give every customer a personalized product expert directly in your product
Your customers get instant, 24/7 help inside your platform. Pluno checks their setup, answers their questions, and completes tasks for them. No new APIs to build, and no need to train it on every flow.
Trusted by 200+ B2B and B2C support teams handling 500K+ tickets per month
Generic help slows activation and creates avoidable tickets.
Your users struggle to set up and use your product because help articles and basic chatbot embeds provide generic answers without understanding their specific configuration or helping them take action.
Every customer's product setup, permissions, and configuration can be different.
Help articles and basic chatbots can't see that context, so they provide generic instructions.
When instructions aren't enough, users must stop what they're doing and wait for support to help them.
This is where Pluno comes in.
An expert that lives inside your product
Pluno is a next-level support AI agent that sees each user's setup, takes action on their behalf, and is there the moment they get stuck. This is deflection evolved.
Help that understands each user's setup
Pluno checks the user's current configuration and product context before responding, so it can provide specific guidance instead of generic instructions. Time to say goodbye to generic deflection agents.
Instead of
Generic instructions that may not apply
With Pluno
Guidance for this user's exact setup
Takes action, not just questions
Pluno can help users change settings, complete setup, run exports, and fix configuration issues directly inside your product, so they can keep moving without opening a support ticket. No new API setup or separate workflow training required.
Instead of
Step-by-step instructions to follow manually
With Pluno
The setting changed, the export done
Help at the moment it's needed
Pluno is available inside your product 24/7, giving users immediate answers while they're setting up or completing a task, without leaving their workflow or waiting for support. This is what the new era of immediate assistance looks like.
Instead of
Leave the product and wait for support
With Pluno
An immediate answer, right where they are
Keeps repetitive issues out of the support queue
Pluno resolves common how-to, setup, configuration, and export questions before they become tickets, giving support agents more time for complex issues that genuinely need human attention.
Instead of
Every how-to question becomes a ticket
With Pluno
Agents focus on issues that need a human
It doesn't just answer. It gets users unstuck.
Most chatbots
Provide generic answers based on documentation. Only assist once the ticket is created.
Pluno Product Agent
Works inside your product, checks the user's current configuration, and helps complete the task or fix the issue. Resolves users' issues before they turn into tickets.
The next level of Support AI inside your product
The user asks Pluno
Users open the embedded widget and ask about setup, configuration, exports, or something that isn't working as expected.
Pluno understands their situation
Pluno checks the relevant product context and the user's current configuration to determine exactly what's happening.
Pluno resolves it
Pluno gives a specific answer, guides the user, or takes the action itself, like changing a setting or running an export.
Pluno escalates when needed
For suspected bugs, Pluno hands off to support with the conversation, context, and actions taken, so users never repeat themselves.
Pluno at InnovorderInnovorder's restaurant software spans 20+ modules and thousands of configuration options. Two-thirds of their support tickets were how-to and configuration questions. Its customers get answers from Pluno's AI agent on chat and WhatsApp, which draws on the same knowledge as the Product Agent.
“With every tool we tried before Pluno, customers could tell, and they complained. If we have complaints about the AI, it's a bad AI.”
Aurélien Wei
Team Lead Support, Innovorder
<1 min
Response time for customers, down from up to an hour
Zero
Customer complaints about the AI
5% fewer
Tickets, while orders grew 25%
Security & compliance built in
Your data stays in your control. The Product Agent processes your data in the EU or EEA, and Pluno hosts LLMs through Microsoft Azure. Model providers never access your data, and no models are trained on it. We're SOC 2 Type 2 certified and fully GDPR compliant.
SOC 2 Type 2
CERTIFIED
GDPR Compliant
DATA PROTECTION
EU Data Processing
EUROPEAN HOSTED
Microsoft Azure
LLM HOSTING
Explore Pluno's other features
Deflection AI
Resolve support tickets autonomously across email, chat, and your help desk.
AI Copilot
Help agents resolve complex tickets 2x faster with AI-powered answers.
Escalation Copilot
Hand escalated cases to engineering in Slack, Jira, Linear, Microsoft Teams or incident.io with full context attached.
Frequently asked questions
Setting up Product Agent? Follow the Product Agent docs, or see what it costs on the pricing page.
Pluno Product Agent is the next level of support AI, embedded in your product. It helps users set up, configure, troubleshoot, and complete tasks without leaving the platform or waiting for support. It's how you provide support to your users the moment they need it, before they create a ticket.
Typical chatbots provide generic answers based on documentation, forcing users to bypass them and create avoidable tickets. Pluno understands what is happening in the user's account and what their configuration looks like, so it provides highly personalized assistance that goes beyond answering questions. It can take action inside your product, like changing settings, to resolve the issue in real time.
Pluno can answer product questions, guide users through setup, change settings, fix configuration issues, run exports, and complete other supported workflows itself.
Pluno is available through an embedded chat widget, allowing users to get help while setting up the product or completing a task.
No. You don't need to build or maintain a new API for Pluno. You add the embedded widget to your product, and Pluno works with your product as it is today.
No. Once you link a knowledge hub, Pluno learns from your existing documentation, past tickets, and product context, so it can help users without you configuring each workflow. Your team can still review its conversations and refine its guidance at any time.
Yes. You can customize the widget's appearance, messaging, and placement to match your product and brand.
Your team controls the knowledge, instructions, and workflows Pluno uses. You can review its conversations and update its guidance as your product changes.
Pluno escalates cases that genuinely require human attention, such as suspected bugs, with the conversation, user context, configuration, and actions already taken. Your support team can begin investigating without asking the user to repeat everything.
No. Pluno handles questions and tasks that can be resolved within the product. Your support team remains focused on bugs, complex cases, and issues that require human judgment.
Product Agent pricing depends on how your team plans to use it. Pluno's other modules have published prices on the pricing page. Talk to us about your product, users, and support needs, and we'll recommend the right plan.
Tested across 123 different support operations, a reasonable target is 30 to 50% fewer how-to and configuration tickets, a 10 to 20% relative increase in user activation, and a 3 to 7% relative improvement in retention. Results vary depending on your product, existing support volume, and the workflows Pluno handles.
Help users succeed without waiting for support
Give every user immediate, context-aware help that can answer questions, complete tasks, and resolve issues directly inside your product.