Integrations
Every tool Pluno connects to: help desks, escalation destinations, knowledge sources, live data and engineering tools, with a link to set up each one.
Pluno works inside the tools your team already uses. This page lists every integration and where to set it up.
Help desks#
Pluno runs inside your help desk. Your tickets, views and reporting stay where they are, and Pluno adds AI to the tickets that already flow through it.
| Help desk | Setup |
|---|---|
| Zendesk | Connect Zendesk |
| Intercom | Connect Intercom |
| Salesforce Service Cloud | Pluno for Salesforce |
| HubSpot | Pluno for HubSpot |
| Jira Service Management | Pluno for Jira Service Management |
Escalation destinations#
Escalation Copilot hands tickets to the places your engineering and product teams work, and brings their updates back to the ticket.
| Tool | Setup |
|---|---|
| Jira | Set up Jira escalations |
| Linear | Set up Linear escalations |
| Slack | Set up Slack escalations |
| Microsoft Teams | Supported. Contact the Pluno team to set it up |
| incident.io | Escalate critical tickets to incident.io |
Knowledge sources#
Pluno learns from your past tickets and help center as soon as you connect your help desk. You can add more.
| Source | Setup |
|---|---|
| Web pages, help centers and documentation sites, including GitBook, Google Docs and public Notion pages | Add web pages and files |
| Uploaded files | Add web pages and files |
| Confluence | Connect Confluence or Notion |
| Notion | Connect Confluence or Notion |
| Jira and Linear issues | Connect Jira to AI Copilot |
Live data#
Pluno can look up live information during a conversation, such as an order status or an account's plan.
| Integration | Setup |
|---|---|
| Shopify | Connect Shopify |
| MCP servers | Connect MCP servers and API tools |
| Your own APIs | Custom API tools |
Engineering tools for the Troubleshooting Agent#
The Troubleshooting Agent investigates across your code, logs, databases and more than 3,000 other apps, such as GitHub, Sentry, Datadog or PostgreSQL. See Connect your stack.
Your own product#
The Product Agent runs inside your web app. See Add the Product Agent to your product.
Missing a tool?#
Tell the Pluno team which tool you use.
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