Hardware & IoT
Pluno works inside the help desk you already use, so it can answer from years of past tickets and your manuals, help users inside your app and prepare warranty claims for your team.
Customer: One of our container sensors stopped sending fill levels yesterday. All the others are fine.
PlunoSensor 4471 stopped reporting because its battery is almost empty (3%). Replace the battery following the steps in section 6 of the installation manual, and the sensor will reconnect and send a fill level within 15 minutes.
Trusted by hardware and IoT teams like
“Pluno is helping Waste Vision to bring their customer service to the next level by unlocking knowledge, improving efficiency, and enabling scalable, high-quality support.”
When a device misbehaves, the cause could be the hardware, the firmware, the app or the installation.
Edge cases for specific models and configurations are known by a few experienced agents, and tickets wait when they're away.
One complaint can need a look at the device's status, its firmware version and the app, before anyone can answer.
The answer is often in a PDF manual, a spec sheet or a troubleshooting guide that agents have to find first.
Deciding between a fix, a replacement or a return depends on the model, the purchase date and the symptoms.
Companies that make connected devices, equipment or electronics and support both the hardware and the software around it, such as sensors, access control systems, portable power stations or vehicle tuning devices. Their tickets mix setup, firmware, app and warranty questions, and the best answers often live in years of past tickets and in the heads of a few experts.
Each workflow runs inside your help desk, on the tickets that already flow through it.
Step 1
Step 2
Step 3
Yes
Replies with the fix, after checking the device where you've connected it
No
Hands to your team with a research summary, related tickets and next steps
Pluno learns from years of resolved tickets, plus the manuals, spec sheets and troubleshooting guides you upload, and AI Copilot drafts a reply with sources for every customer message. Every agent can draw on what your most experienced people know.
Waste Vision agents save 2 to 5 minutes per ticket, on average.
Product Agent is a chat widget inside your app or portal. It reads the user's current setup before answering, and can change settings, complete setup and fix configuration issues for them. Suspected bugs go to your support team with the conversation and the actions already taken.
Deflection AI answers setup, pairing and troubleshooting questions when its sources agree on the fix. When they don't, it hands the ticket to your team with a research summary and related tickets.
COBB Tuning now runs Deflection AI in production.
Pluno can call your own APIs mid-conversation to read live device data, such as the last signal, battery level or firmware version, so its answer fits the device in front of the customer.
Waste Vision connected Pluno to its own software platform, so answers can draw on live system data.
When a ticket needs a judgment call, Pluno gathers the model, purchase date, symptoms and troubleshooting already ruled out, and AI Copilot drafts the reply for the agent who decides.
At COBB Tuning, AI Copilot has suggested replies on more than 17,000 tickets.
From the ticket sidebar, Escalation Copilot prepares the issue for the tool your engineering team uses, such as Jira or Slack, with a summary, reproduction steps and customer impact. The agent reviews and submits it, and updates sync back to the ticket.
When a call recording is attached to a ticket, Pluno transcribes it and posts a structured summary as an internal note: who called, the issue, the resolution and next steps, from a template you can customize. AI Tagging then runs again on the summary, so the ticket's fields reflect what was said on the phone.
Quality Assurance scores every resolved ticket against your own criteria, usually within 30 seconds of resolution, and can check agents' answers against your knowledge base. Each evaluation includes a confidence score, and results appear as per-agent scorecards in the ticket sidebar and a team dashboard. No sampling.
BLUETTI has run 160,000+ QA evaluations with Pluno, against up to 45 criteria.
Typical tickets, step by step: one Pluno resolves in your help desk, one it hands to a person and one Product Agent handles before it becomes a ticket.
Customer
One of our container sensors stopped sending fill levels yesterday. All the others are fine.
What Pluno does
Pluno's reply
Sensor 4471 stopped reporting because its battery is almost empty (3%). Replace the battery following the steps in section 6 of the installation manual, and the sensor will reconnect and send a fill level within 15 minutes.
Outcome: Resolved by Deflection AI, using the sensor's live status.
Customer
My power station turns off whenever I plug in the microwave, even at full charge. It's 8 months old.
What Pluno does
Outcome: Handed to the warranty team with the claim already prepared.
In-app chat
Customer
Can you set my unit to stop charging at 80% to protect the battery?
What Pluno does
Pluno's reply
Done. Your unit will now stop charging at 80%. You can change this any time under Settings > Battery.
Outcome: Done inside the app by Product Agent, before it became a ticket.
The support tasks hardware and IoT teams hand to Pluno most often, and the module that covers each one.
| Support task | How Pluno handles it | Module |
|---|---|---|
| Setup and pairing questions | Answers on its own from past tickets, manuals and help center articles | Deflection AI |
| Device status questions | Reads live device data through your APIs before it answers | Deflection AI |
| Firmware and app errors | Drafts a reply with troubleshooting steps and cited sources for the agent | AI Copilot |
| Warranty and damage claims | Gathers the details and drafts a reply for the agent who decides | AI Copilot |
| Settings inside your app | Answers using the user's setup, and changes settings for them | Product Agent |
| Firmware and software bugs | Prepares the issue for the agent to submit and syncs updates back | Escalation Copilot |
| Ticket fields and tags | Sets model, product line, tags and custom fields, with a reason for each value | AI Tagging |
| Customer calls | Transcribes the recording and posts a structured summary to the ticket | Call summaries |
| Quality review | Scores every conversation against your own rubric, with no sampling | Quality Assurance |
Pluno connects to the tools hardware and IoT support teams already use.
Pluno runs as a native app in Zendesk, Intercom, Salesforce Service Cloud, HubSpot and Jira Service Management. No new inbox and no ticket migration.
Escalates to
Learns from
Uploaded manuals and spec sheets
Model-specific answers from your own documentation
Your own APIs
Live device data, such as status, battery or firmware version
Jira or Slack
Firmware and software bugs escalated with the report written
Product Agent embed
One snippet puts Product Agent inside your app or customer portal
Everything Pluno can't resolve within your rules and its evidence reaches a person, with the research already done.
The same safeguards apply to every team that uses Pluno.
Processed in Europe
All data processing happens in Europe.
No training on your data
Models run on Microsoft Azure. Model providers never access your data, and no models are trained on it.
SOC 2 Type 2
Pluno is SOC 2 Type 2 certified.
GDPR compliant
Fully GDPR compliant, with a data processing agreement for business customers.
Read the data processing agreement and privacy policy.
LinkedIn post
COBB Tuning is expanding with Pluno, now with Deflection AI in production
Answer Copilot has surfaced AI-generated response suggestions across more than 17K support tickets, and Quality Assurance has run more than 12K quality checks.
COBB Tuning makes performance tuning devices and parts, and runs AI Copilot, Deflection AI and Quality Assurance.
COBB Tuning
View on LinkedIn →
LinkedIn post
BLUETTI has run 160,000+ QA evaluations with Pluno
Since May, Pluno has scored BLUETTI's support conversations against up to 45 criteria. Reviewing that volume by hand would have taken more than 13,300 hours.
BLUETTI makes portable power stations and home energy storage.
Bluetti
View on LinkedIn →
Yes. You can upload PDFs, spec sheets, troubleshooting guides and exported docs as knowledge sources, alongside public URLs and Google Drive files. Pluno uses them together with your past tickets and help center.
Yes, once you connect your own APIs as custom API actions. Pluno can then read live data, such as a device's status or firmware version, mid-conversation.
Your team. Pluno gathers the details and drafts the reply, and your AI Workflow rules decide which decisions stay with people. Replacements and returns are a typical example.
Yes. Product Agent is a chat widget inside your app or customer portal. It reads each user's current setup before answering, and can change settings, complete setup and fix configuration issues for them. It learns from your docs and past tickets with no new API to build, and hands suspected bugs to your support team with the conversation and the actions already taken.
Pluno cross-checks your past tickets, help center and connected tools before it replies, and favors the latest successful resolutions. When the evidence is thin, outdated or contradictory, or a business decision is needed, it escalates to your team with a research summary instead of answering. You can see how it would answer your own tickets in a free simulation before going live.
A resolution is a ticket Pluno resolves with no person involved. Escalations never count. A ticket is marked resolved 72 hours after Pluno's last reply if the customer doesn't respond again. Every AI-resolved ticket is tagged in your help desk, and the full list can be exported for any period.
Pluno works inside Zendesk, Intercom, Salesforce Service Cloud, HubSpot and Jira Service Management. It runs as a native app in your help desk, so there is no new inbox, no ticket migration and no change to how your team works.
Yes. Pluno runs your 50 most recent tickets through the AI and shows, side by side, how it would have answered each one. You see the quality of its answers, any gaps in its knowledge and when it would hand off, all before anything goes live. The simulation is free.
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Pluno runs your 50 most recent tickets and shows, side by side, how it would have answered each one. Free, with no commitment.