See how leading companies are resolving complex tickets, cutting response times, and scaling support without scaling headcount.
4.8/5 on G22/3
Slack escalations created with Pluno at Lightspeed
58%
Routed tickets handled by AI at Velotric
50%
Ticket deflection at Kojo, up from 0%
22 min
First response at Smartness, down from hours
Recorded with the support leaders who run Pluno every day.
Retail & hospitality commerce2/3
of Slack escalations now created with Pluno
“Pluno is the tool beside you every day, every time, to guide you when you need help.”
Aurélien Meinder
Manager Customer Experience Operations
E-Commerce58%
of routed tickets handled by the AI Agent
“Pluno helped us turn repetitive questions into scalable AI-assisted support while allowing us to focus our time and expertise where human involvement matters most.”
Cristina Mercado
Reputation and Trust Manager in Customer Support
Lodging tech22 min
first response time, down from hours
“I compared Pluno with Fin by Intercom, and Pluno was miles ahead!”
Joseph D'Apuzzo
Customer Support Manager
Construction procurement50%
ticket deflection, up from 0%
“My team is, like, a huge fan. They feel like they can't live without Pluno now. We'd be drowning without it.”
Sarala Conlan
Sr. Customer Support Manager
Restaurant tech67%
of chat tickets resolved by AI
“My CEO tested it once, asked one question, and immediately saw that the AI was impressive. That was it.”
Aurélien Wei
Team Lead Support
Waste management tech2 to 5 min
saved on every ticket
“Pluno is helping Waste Vision to bring their customer service to the next level by unlocking knowledge, improving efficiency, and enabling scalable, high-quality support.”
Ruben Martin
Teamlead Service
In their own words, from interviews, LinkedIn and review sites.
“
In one single click, we were able to escalate and get help from someone else. This back and forth between our communication tools and where you can get help was clearly the game changer for us.
Aurélien Meinder
Manager Customer Experience Operations, Lightspeed
“
What really sets Pluno apart is that integration between Zendesk and Jira and Pluno… Having updates on your tickets automatically in Zendesk from the linked Jira tickets is a game changer.
Sarala Conlan
Sr. Customer Support Manager, Kojo
“
Support starts with real talent. So if you think about using AI to replace talent, you're doing it wrong. You need to have AI to make your team's work much more efficient.
Joseph D'Apuzzo
Customer Support Manager, Smartness
“
99% of the time we are giving the solution on the tickets, with the emails or the phone. So Pluno can find this on past tickets to give to new tickets. So we don't have to write the documentation like before.
Aurélien Wei
Team Lead Support, Innovorder
Kurt-Jordan T.
Technical Helpdesk, BudgetBakers
“A powerful AI workflow tool that genuinely improves support operations”
Pluno has become a core part of our support operations. It helps us maintain consistency, reduce manual overhead, and produce high‑quality escalations with far less effort.
Read on Capterra
Pluno
Company announcement
Lovable has chosen Pluno as their preferred AI solution for Discord customer support
Lovable, the AI software engineer that lets anyone build web apps and websites, now answers its Discord community with Pluno.
View on LinkedIn
Pluno
Company announcement
Runpod is now using Pluno to deliver faster, smarter, and more scalable support
With Pluno's AI copilot integrated into their support workflows, Runpod is automating repetitive tasks and cutting resolution times, without adding operational overhead.
View on LinkedIn
Alexander Abstreiter
Co-Founder & CEO, Pluno
Accelya is continuing to enhance its NDC support operations with Pluno
The support team has already recorded more than 2,000 AI-assisted responses, while weekly adoption has grown more than sixfold.
View on LinkedIn
Sam Tariq
MaintainX
Automated ticket investigation with the Pluno Troubleshooting Agent
Now Pluno pulls the full picture together automatically and tells us what happened and why. Support resolves more, and engineering steps in only when it matters.
View on LinkedIn
BLUETTI
Company post
BLUETTI has run 160,000+ QA evaluations with Pluno
Since May, Pluno has scored BLUETTI's support conversations against up to 45 criteria. Reviewing that volume by hand would have taken more than 13,300 hours.
View on LinkedIn
Alexander Abstreiter
Co-Founder & CEO, Pluno
COBB Tuning is expanding with Pluno, now with Deflection AI in production
AI Copilot has surfaced AI-generated response suggestions across more than 17K support tickets, and Quality Assurance has run more than 12K quality checks.
View on LinkedIn
Pluno
Customer story
How Dune freed its team from repetitive community support
“It’s been a literal life saver and has saved our team an unimaginable amount of time.” Team Dune on automating community support with Pluno (then AwesomeQA).
View on LinkedIn
Send us 50 of your real tickets and see how Pluno would have handled them before you decide.
