Resolves complex, technical tickets. Not just FAQs.
Pluno learns from past tickets to resolve real support issues — debugging steps, edge cases, and product-specific problems. Built for B2B teams on Zendesk.
Resolving 500K+ complex tickets a month across teams like
The old way of AI support on complex tickets
Your AI only knows what’s in the help center
The real knowledge — troubleshooting steps, diagnostic questions, edge-case fixes — lives in past tickets and connected tools your AI can’t access.
Complex tickets still land on your agents’ desks
Tickets get escalated without context. Agents re-diagnose from scratch. No time saved — just shifts the workload.
23%
avg. reopen rate on complex tickets
2-3x
longer handle time vs. simple tickets
100%
workload still on human agents
The AI agent built for complex support
Pluno learns from every resolved ticket — troubleshooting steps, diagnostic questions, edge-case solutions. The result: an AI that resolves the hard tickets, not just the easy ones.
Resolve complex tickets, automatically
Pluno learns from your team’s resolved tickets to understand recurring issues and diagnostic flows. When confident, it resolves automatically. When not, it escalates with full context.
Innovorder
Auto resolves 67% of their complex tickets using Deflection AI.
See case study →
Help agents resolve in half the time
Instant answers across past tickets, help center, Slack, Jira, and APIs — all from one search. On-brand response suggestions and debugging steps, built into the workflow.
Waste Vision
Saves 5 mins per ticket, not searching through past tickets manually using AI Copilot.
See case study →Close the loop between support and engineering
Pluno creates Jira issues with full context so engineers can act without back-and-forth. Updates sync back to Zendesk automatically.
Kojo
Faster engineering response time with automated escalation context.
See case study →Case Study Highlight
Smartness is a fast-growing lodging tech company supporting thousands of operators worldwide across PMS, channel management, and revenue management — naturally leading to a high volume of complex tickets.
Key Results after implementing Pluno
40%+ tickets resolved automatically
Before: Forced resolutions with Intercom Fin that didn’t actually solve customer issues.
5x faster first response time
Human agents respond faster with Pluno handling triage and context gathering upfront.
Reliable escalation and routing
Before: Manual constant monitoring to catch and route tickets. Now reliably automated.
Human-like assistance
Before: Robotic text with Fin. Now: natural, context-aware responses customers love.
Joseph D’Appuzo
Customer Support Manager @ Smartness
“I compared Pluno with Fin by Intercom, and Pluno was miles ahead!”
Security & compliance built in
Your data stays in your control. Pluno processes all data in Europe and hosts LLMs through Microsoft Azure — model providers never access your data, and no models are trained on it. We're SOC-2 Type 2 certified and fully GDPR compliant.
SOC-2 Type 2
CERTIFIED
GDPR Compliant
DATA PROTECTION
EU Data Processing
EUROPEAN HOSTED
Microsoft Azure
LLM HOSTING
What our customers say about us
Sarala Conlan
Sr. Customer Support Manager @ Kojo
“My team is, like, a huge fan. They feel like they can't live without Pluno now. We'd be drowning without it.”Success Story →
Ruben Martin
Team Lead Service @ Waste Vision
“I recommend Pluno to teams managing technical support ops, those with complex systems & valuable historical support data.”Success Story →
Aurélien Wei
Team Lead Support @ Innovorder
“My CEO tested it once, asked one question, and immediately saw that the AI was impressive. That was it.”Success Story →
Frequently asked questions
Pluno is built for B2B companies with technical products where support tickets require real troubleshooting — not just FAQ answers. If your team regularly deals with diagnostic questions, multi-step resolutions, or issues that span support and engineering, Pluno is built for exactly that.
Yes. Pluno isn’t a replacement for your support platform — it runs directly inside Zendesk as an AI layer on top of your existing setup. It works alongside your current tools and workflows, connecting to Jira, Slack, and your internal systems to make your whole stack more effective. No migration, no rip-and-replace.
Most AI agents are trained on help center articles alone. Pluno learns from your actual resolved tickets — troubleshooting steps, diagnostic flows, edge case solutions — which means it handles complex issues that other agents can’t. It also connects support and engineering workflows: escalations to Jira include full context and updates sync back automatically. And unlike agents that are designed to deflect, Pluno only resolves when it has sufficient evidence and keeps human escalation available at all times.
Complex tickets are exactly what Pluno is designed for. It doesn’t just match keywords to articles — it learns how your team actually diagnoses and resolves issues, asks follow-up questions to gather missing information, and searches across past tickets, Slack, Jira, and APIs to find the right answer. Innovorder uses Pluno for tickets that span both software and hardware and sees a 67% autonomous resolution rate. If you’re not sure, we offer a free simulation on your own tickets so you can see results before committing.
Pluno is designed to answer only when it has sufficient evidence. It cross-checks multiple sources: past tickets, help center, internal tools, before responding. When confidence is low, it escalates to your team with full context instead of guessing. You can also run a free simulation on your own tickets to see how it performs before going live.
Pluno prioritizes the latest successful resolutions and cross-checks across sources before answering. When confidence is low, it escalates instead of guessing — so outdated information doesn’t reach your customers.
Pluno connects directly to Zendesk and starts learning from your historical tickets immediately. Most teams see the first useful results within days, without manually configuring workflows.
Yes. All data processing happens in Europe, and LLMs are hosted via Microsoft Azure. Model providers never have access to your data, and no models are trained on it. Pluno is SOC-2 Type 2 certified and fully GDPR compliant.
With an average resolution rate of 65%, teams typically save ~48% of agent time. For a 10-person US support team, that translates to roughly $334k in annual savings at a Pluno cost of ~$60k.
Pluno runs inside Zendesk and connects to Jira, Slack, Sentry, DataDog, APIs, and your documentation systems to gather the full context needed to resolve complex tickets.
Yes, you can easily compare Pluno AI with your current AI agent by having us create a simulation for you. What is a simulation? We’ll send you a link to our dashboard where you will see your last 50 real tickets. In each ticket you’ll see the answer your current AI agent provided and also the answer Pluno AI would have provided for an easy side-by-side comparison. How to request a simulation? Simply book a demo by using any of the buttons available on our website. In our call, we can iron out the details and get started. Rest assured, this involves no lengthy setups or disruptions in your current flow. It will be an offline simulation which doesn’t require you to deploy Pluno AI.
Every wrong AI answer costs you a customer
Pluno learns from your past tickets to get complex issues right. See it work on your data, no configuration, no commitment.