AI Support Agents for Teams Handling Complex Tickets
AI Support Agents for Teams Handling Complex Tickets
AI Support Agents for Teams Handling Complex Tickets
Pluno is the only AI Agent that deeply learns from your past tickets - so it answers complex issues accurately and escalates safely.
Pluno is the only AI Agent that deeply learns from your past tickets - so it answers complex issues accurately and escalates safely.
See the real product • No credit card required • No commitments
See the real product • No credit card required • No commitments
Why other AI agents in support still don't work
Why other AI agents in support still don't work
Most AI agents fail where it matters most. Here's why your current approach is leaving money on the table.
Most AI agents fail where it matters most. Here's why your current approach is leaving money on the table.
Other AI Agents
❌ Breaks down on complex questions and edge cases
❌ Requires constant monitoring and manual fixes
❌ Keeps customers stuck in loops instead of escalating to humans
❌ Never truly learns from your actual support tickets
❌ Generic responses that don't fit your business
Other AI Agents
❌ Breaks down on complex questions and edge cases
❌ Requires constant monitoring and manual fixes
❌ Keeps customers stuck in loops instead of escalating to humans
❌ Never truly learns from your actual support ticket
❌ Generic responses that don't fit your business
Other AI Agents
❌ Breaks down on complex questions and edge cases
❌ Requires constant monitoring and manual fixes
❌ Keeps customers stuck in loops instead of escalating to humans
❌ Never learns from your actual support tickets
❌ Generic responses that don't fit your business
Pluno AI
✅ Handles complex multi-turn conversations flawlessly
✅ Self-improving with zero manual intervention
✅ Knows exactly when to escalate and hands off with full context
✅ Learns continuously from every ticket and resolution
✅ Adapts to your products, policies, and customer language
Pluno AI
✅ Handles complex multi-turn conversations flawlessly
✅ Self-improving with zero manual intervention
✅ Knows exactly when to escalate and hands off with full context
✅ Learns continuously from every ticket and resolution
✅ Adapts to your products, policies, and customer language
Pluno AI
✅ Handles complex multi-turn conversations flawlessly
✅ Self-improving with zero manual intervention
✅ Knows exactly when to escalate and hands off with full context
✅ Learns continuously from every ticket and resolution
✅ Adapts to your products, policies, and customer language
Built for real support complexity
Built for real support complexity
Achieve 70% AI resolution rate without manual training
Auto-learning AI: Trains on past resolutions, internal docs, help center, and ongoing issues to deliver instant, accurate answers.
10x your support team's output without adding headcount with AI Copilot
Agents respond up to 40% faster with AI-suggested replies. Every answer includes clear reasoning and references for easy verification. Chat with the copilot to surface information on demand.
Guarantee every ticket meets quality standards without labor-intensive reviews
Define your quality criteria once, give support leaders full performance visibility, and help agents improve every ticket, without relying on 2% manual audits.
Resolve escalated tickets faster without cross-tool ping-pong
Resolve escalated tickets faster without cross-tool ping-pong
Keep your teams across tools in sync automatically so support and engineering always see the same context, owner, and live status in the tools they already use, without the copy-paste tax, slow handoffs, or lost updates.
Keep your teams across tools in sync automatically so support and engineering always see the same context, owner, and live status in the tools they already use, without the copy-paste tax, slow handoffs, or lost updates.
Switching from Fin to Pluno is the best thing you can do for your customers
Switching from Fin to Pluno is the best thing you can do for your customers
Before: Fin AI
"We had lots of resolved tickets. But when you looked at the quality, it wasn’t great. After a few months, customers started complaining.”
Joseph D'Apuzzo
Customer Support Manager
After: Using Pluno
"Pluno knows when something needs to be escalated, when something is urgent, and it does it. If something hasn’t come to me, I know it doesn’t need a human. This is fantastic.”
Before: Fin AI
"We had lots of resolved tickets. But when you looked at the quality, it wasn’t great. After a few months, customers started complaining.”
Joseph D'Apuzzo
Customer Support Manager
After: Using Pluno
"Pluno knows when something needs to be escalated, when something is urgent, and it does it. If something hasn’t come to me, I know it doesn’t need a human. This is fantastic.”
How Pluno handles complex support from ticket to resolution
A complete system that learns, assists, and evolves alongside your support team
Deep Learning
Maintains continuous memory across all conversations, learns from every ticket and resolution, and consolidates interactions into long-term patterns. Captures your tribal knowledge and gets smarter at your specific business with every interaction.
Maintains continuous memory across all conversations. Learns from every ticket and resolution, and consolidates interactions into long-term patterns.
Captures your tribal knowledge and gets smarter at your specific business with every interaction.
Smart Escalation
When Pluno doesn't have clear evidence for an answer, it escalates safely to your team with full context. No guessing, no hallucinations, just reliable handoffs when human judgment is needed.
When Pluno doesn't have clear evidence for an answer, it escalates safely to your team with full context.
No guessing, no hallucinations, just reliable handoffs when human judgment is needed.
Agent Empowerment
AI assistance for support teams that drafts replies, pulls context from Jira, Confluence, and past tickets, and suggests next steps, keeping agents in control. A copilot with deflection-engine power, driven by humans.
Continuous Improvement
Pluno identifies knowledge gaps in real-time and learns from new resolutions automatically, so your AI agent evolves alongside your product without constant manual updates.
Deep Learning
Maintains continuous memory across all conversations. Learns from every ticket and resolution, and consolidates interactions into long-term patterns. Captures your tribal knowledge and gets smarter at your specific business with every interaction.
Smart Escalation
When Pluno doesn't have clear evidence for an answer, it escalates safely to your team with full context. No guessing, no hallucinations, just reliable handoffs when human judgment is needed.
Agent Empowerment
AI assistance for support teams that drafts replies, pulls context from Jira, Confluence, and past tickets, and suggests next steps—keeping agents in control. A copilot with deflection-engine power, driven by humans.
Continuous Improvement
Pluno identifies knowledge gaps in real-time and learns from new resolutions automatically, so your AI agent evolves alongside your product without constant manual updates.
FAQ
FAQ
Who is Pluno for?
When is Pluno not a fit?
How is Pluno different from other AI support agents?
Will Pluno send wrong answers or “hallucinate”?
Can we try it before we buy?
Stop settling for AI that needs constant babysitting
Stop settling for AI that needs constant babysitting
See how Pluno resolves 70% of tickets, including complex cases, while supercharging agent productivity and maintaining quality through continuous learning and built-in QA.
See how Pluno resolves 70% of tickets, including complex cases, while supercharging agent productivity and maintaining quality through continuous learning and built-in QA.
See the real product • No credit card required • No commitments
See the real product • No credit card required • No commitments
