Resolves complex, technical tickets. Not just FAQs.

Pluno is built for B2B companies with technical products where support tickets require real troubleshooting — not just FAQ answers. If your team regularly deals with diagnostic questions, multi-step resolutions, or issues that span support and engineering, Pluno is built for exactly that.

Yes. Pluno isn’t a replacement for your support platform — it runs directly inside Zendesk as an AI layer on top of your existing setup. It works alongside your current tools and workflows, connecting to Jira, Slack, and your internal systems to make your whole stack more effective. No migration, no rip-and-replace.

Most AI agents are trained on help center articles alone. Pluno learns from your actual resolved tickets — troubleshooting steps, diagnostic flows, edge case solutions — which means it handles complex issues that other agents can’t. It also connects support and engineering workflows: escalations to Jira include full context and updates sync back automatically. And unlike agents that are designed to deflect, Pluno only resolves when it has sufficient evidence and keeps human escalation available at all times.

Complex tickets are exactly what Pluno is designed for. It doesn’t just match keywords to articles — it learns how your team actually diagnoses and resolves issues, asks follow-up questions to gather missing information, and searches across past tickets, Slack, Jira, and APIs to find the right answer. Innovorder uses Pluno for tickets that span both software and hardware and sees a 67% autonomous resolution rate. If you’re not sure, we offer a free simulation on your own tickets so you can see results before committing.

Pluno is designed to answer only when it has sufficient evidence. It cross-checks multiple sources: past tickets, help center, internal tools, before responding. When confidence is low, it escalates to your team with full context instead of guessing. You can also run a free simulation on your own tickets to see how it performs before going live.

Pluno prioritizes the latest successful resolutions and cross-checks across sources before answering. When confidence is low, it escalates instead of guessing — so outdated information doesn’t reach your customers.

Pluno connects directly to Zendesk and starts learning from your historical tickets immediately. Most teams see the first useful results within days, without manually configuring workflows.

Yes. All data processing happens in Europe, and LLMs are hosted via Microsoft Azure. Model providers never have access to your data, and no models are trained on it. Pluno is SOC-2 Type 2 certified and fully GDPR compliant.

With an average resolution rate of 65%, teams typically save ~48% of agent time. For a 10-person US support team, that translates to roughly $334k in annual savings at a Pluno cost of ~$60k.

Pluno runs inside Zendesk and connects to Jira, Slack, Sentry, DataDog, APIs, and your documentation systems to gather the full context needed to resolve complex tickets.

Yes, we offer a free simulation so you can see Pluno in action before going live. Choose one of two setup options: Option A — Install the Pluno app directly in your Zendesk instance (you can keep it disabled, no impact on your live environment). Option B — Provide us with an export of your tickets from the past 6 months, including conversation history, plus a link to your help center and documentation. We’ll run your most recent 50 tickets through our AI and present a side-by-side comparison showing exactly how Pluno would have responded.