Pluno for Jira Service Management
Bring Pluno into Jira Service Management, so your service desk gets AI answers, reply drafts and escalations. Setup is done together with the Pluno team.
Pluno brings its AI agents into Jira Service Management. Your service desk agents get the same help as teams on other help desks: answers drafted from your knowledge and past requests, and a faster path to engineering when something is broken.
What Pluno does in Jira Service Management#
- Learns from your past requests and your knowledge base, so its answers reflect how your team actually solves problems.
- Drafts replies for your agents, with the sources behind each one.
- Escalates issues to engineering with the full context, and brings updates back to the request.
How setup works#
The Pluno team sets up Jira Service Management with you on your onboarding call. You will need a Jira admin who can install apps on your site.
Book a call with the Pluno team, or email us.
Using Jira for engineering issues?#
If your engineering team tracks bugs in Jira and you want to escalate tickets there from another help desk, that is a different setup. See Set up Jira escalations and Connect Jira to AI Copilot.
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