Construction Tech
Pluno works inside the help desk you already use, so it can answer questions across your whole product, help office teams and field crews in the app and escalate bugs to engineering the same day.
Customer: We need to split one purchase order between two job sites. Is that possible, or do we have to create two orders?
PlunoYou can keep it as one order. Open the purchase order, choose Split delivery, then assign each line item to a job site and save. Each site gets its own delivery and tracking.
“My team is, like, a huge fan. They feel like they can't live without Pluno now. We'd be drowning without it.”
Construction software is used under deadline, by office teams and by crews on site.
Office teams and field crews use the product differently, and both need answers quickly, whether they're at a desk or on a job site.
Products cover procurement, projects, crews and suppliers, so the team sees a wide range of questions, many of them for the first time.
A stuck order or approval can hold up work on site, which makes slow escalations to engineering expensive.
A handful of agents often supports thousands of users, with no buffer when someone leaves or volume spikes.
Software companies serving contractors, builders and construction teams, such as procurement, project management or field service platforms. Their users split between office teams and field crews, the products have many features, and a stuck order or approval can hold up a job site.
Each workflow runs inside your help desk, on the tickets that already flow through it.
Step 1
Step 2
Step 3
Yes
Replies with the answer, or makes the change through your APIs
No
Escalates to support or engineering with a research summary, related tickets and next steps
Deflection AI learns from your resolved tickets, help center and product docs, and answers how-to questions on its own. When the evidence for an answer isn't there, it hands the ticket to your team with a research summary.
Kojo went from 0% to 50% ticket deflection.
Product Agent is a chat widget inside your product. It reads the user's current setup before answering, and can change settings, complete setup and fix configuration issues for them. Suspected bugs go to your support team with the conversation and the actions already taken.
AI Copilot drafts a reply with cited sources in the help desk sidebar for every customer message, in fluent English or the language your customers use, so agents keep response times up across the whole product.
Kojo's agents, including those working in a second language, rely on Copilot's suggested replies.
New agents see a suggested reply with sources on every ticket, so they can handle complex questions in their first weeks instead of their first months.
Kojo cut new-hire ramp-up time by 40%.
From the ticket sidebar, Escalation Copilot fills in the Jira issue for you, with a summary, reproduction steps and customer impact. The agent reviews and submits it, and updates sync back to the ticket in both directions.
Kojo now creates Jira escalations the same day, instead of after days in a backlog.
AI Tagging sets priority, type, tags and custom fields on every ticket, with a reason for each value, so routing and reporting work without manual sorting.
When a call recording is attached to a ticket, Pluno transcribes it and posts a structured summary as an internal note: who called, the issue, the resolution and next steps, from a template you can customize. AI Tagging then runs again on the summary, so the ticket's fields reflect what was said on the phone.
Quality Assurance scores every resolved ticket against your own criteria, usually within 30 seconds of resolution, and can check agents' answers against your knowledge base. Each evaluation includes a confidence score, and results appear as per-agent scorecards in the ticket sidebar and a team dashboard. No sampling.
Typical tickets, step by step: one Pluno resolves in your help desk, one it hands to a person and one Product Agent handles before it becomes a ticket.
Customer
We need to split one purchase order between two job sites. Is that possible, or do we have to create two orders?
What Pluno does
Pluno's reply
You can keep it as one order. Open the purchase order, choose Split delivery, then assign each line item to a job site and save. Each site gets its own delivery and tracking.
Outcome: Resolved by Deflection AI. No agent involved, and the ticket is tagged as an AI resolution.
Chat
Customer
Three purchase orders we approved this morning never reached our supplier. The crew needs the materials tomorrow.
What Pluno does
Outcome: Handed to engineering the same day, with the report already written.
In-product chat
Customer
Can you move the delivery on my material request for the Riverside site to Friday?
What Pluno does
Pluno's reply
Done. Your material request for Riverside is now scheduled for delivery on Friday, and the supplier has been notified.
Outcome: Done inside the product by Product Agent, before it became a ticket.
The support tasks construction tech teams hand to Pluno most often, and the module that covers each one.
| Support task | How Pluno handles it | Module |
|---|---|---|
| How-to questions across features | Answers on its own from past tickets, help center articles and docs | Deflection AI |
| Setup questions inside your product | Answers using the user's setup, and changes settings for them | Product Agent |
| Complex or new questions | Drafts a reply with cited sources for the agent | AI Copilot |
| Suspected bugs | Investigates code, error tracking and logs, then reports findings with evidence | Troubleshooting Agent |
| Engineering escalations | Prepares the Jira issue for the agent to submit and syncs updates both ways | Escalation Copilot |
| Ticket fields and tags | Sets priority, type, tags and custom fields, with a reason for each value | AI Tagging |
| Customer calls | Transcribes the recording and posts a structured summary to the ticket | Call summaries |
| Quality review | Scores every conversation against your own rubric, with no sampling | Quality Assurance |
Pluno connects to the tools construction tech support teams already use.
Pluno runs as a native app in Zendesk, Intercom, Salesforce Service Cloud, HubSpot and Jira Service Management. No new inbox and no ticket migration.
Escalates to
Learns from
Jira
Same-day escalations, with updates synced both ways
Your help center and product docs
Answers across every feature
Your own APIs
Order and request changes inside your product
Product Agent embed
One snippet puts Product Agent inside your product, for office teams and field crews
Everything Pluno can't resolve within your rules and its evidence reaches a person, with the research already done.
The same safeguards apply to every team that uses Pluno.
Processed in Europe
All data processing happens in Europe.
No training on your data
Models run on Microsoft Azure. Model providers never access your data, and no models are trained on it.
SOC 2 Type 2
Pluno is SOC 2 Type 2 certified.
GDPR compliant
Fully GDPR compliant, with a data processing agreement for business customers.
Read the data processing agreement and privacy policy.
More construction tech teams using Pluno
Yes. Pluno learns from your resolved tickets, help center and product docs, so it covers the whole product, not only the parts with articles. When a question is new and the evidence isn't there, it hands the ticket to your team with a research summary.
From the ticket sidebar, the agent escalates to Jira, Linear, Slack, Microsoft Teams or incident.io in one click. Escalation Copilot writes the report (summary, reproduction steps and customer impact), and status changes and comments sync back to the ticket.
Yes. AI Copilot drafts every reply in fluent, context-rich language, and the sidebar can show suggestions in your team's language. Kojo's international team uses it to answer U.S. customers quickly.
Yes. Product Agent is a chat widget inside your product. It reads each user's current setup before answering, and can change settings, complete setup and fix configuration issues for them. It learns from your docs and past tickets with no new API to build, and hands suspected bugs to your support team with the conversation and the actions already taken.
Pluno cross-checks your past tickets, help center and connected tools before it replies, and favors the latest successful resolutions. When the evidence is thin, outdated or contradictory, or a business decision is needed, it escalates to your team with a research summary instead of answering. You can see how it would answer your own tickets in a free simulation before going live.
A resolution is a ticket Pluno resolves with no person involved. Escalations never count. A ticket is marked resolved 72 hours after Pluno's last reply if the customer doesn't respond again. Every AI-resolved ticket is tagged in your help desk, and the full list can be exported for any period.
Pluno works inside Zendesk, Intercom, Salesforce Service Cloud, HubSpot and Jira Service Management. It runs as a native app in your help desk, so there is no new inbox, no ticket migration and no change to how your team works.
Yes. Pluno runs your 50 most recent tickets through the AI and shows, side by side, how it would have answered each one. You see the quality of its answers, any gaps in its knowledge and when it would hand off, all before anything goes live. The simulation is free.
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Pluno runs your 50 most recent tickets and shows, side by side, how it would have answered each one. Free, with no commitment.