Automate troubleshooting & ship fixes faster.
Pluno Troubleshooting Agent investigates customer issues across your code, logs, session recordings, and tools, then reports back the root cause and a fix. Works with any stack and 3,000+ integrations.
Trusted by engineering and support teams handling 500K+ tickets per month
Every customer ticket steals hours from your engineers.
Engineers as first responders
Every hard ticket lands on engineering. Hours vanish into logs and replays before a bug is even confirmed.
Customers waiting in line
Support waits on engineering. Customers wait on support. SLAs slip, CSAT drops.
Incidents found by your queue
Regressions surface ten tickets in. Queue's on fire, on-call's up at 2am.
This is the loop Pluno breaks.
3 ways Pluno Troubleshooting Agent saves engineers from unnecessary work
Finds bugs and recommends fixes, all by itself
How it flows
- 1Support ticket comes in
- 2Investigates codebase, DB, Sentry, session recordings, logs
- 3Reports findings on Slack #engineering with a recommended fix
Checkout failure ticket. Latest billing deploy regressed for EU accounts missing billing_country. Fix attached. Open a PR?
Prevents escalations when it's a customer-side fix
How it flows
- 1Support ticket comes in
- 2Investigates codebase, DB, Sentry, session recordings, logs
- 3Posts an internal note with troubleshooting analysis & customer-side fix
Customer's CSV has unescaped commas in deal_source. Not a product bug. Replay confirms.
Fix: use a semicolon delimiter, or open via Excel's Data → From Text/CSV.
Alerts the team about new incidents affecting multiple customers
How it flows
- 1Detects rising error patterns across tickets and Sentry
- 2Correlates with recent deploys and shared customer config
- 3Sends incident alert with blast radius and likely cause
9× spike in 5xx on /v1/webhooks/dispatch since the 14:02 deploy. 11 customers affected. Missing timeout in worker pool. Status update drafted. Review before I post?
Engineering hours back. Tickets resolved faster.
Every ticket starts as an investigation. Pluno does it for you.
70%
Fewer Escalations
Free up engineering time
Pluno investigates logs, recordings, and Sentry. Engineers only see real bugs.
5×
Faster Resolutions
Support Agents Empowered
When it's not a bug, Pluno drafts the customer-facing fix inside the ticket. Support resolves on first response.
24/7
incident detection
Catch incidents early
Pluno spots regressions hitting multiple customers and alerts before the queue floods.
The people who get pinged when things break
Whichever team owns the ticket, Pluno does the first investigation. Humans only step in when humans need to.
Support engineers
First-line investigation
Escalation teams
Triaging to engineering
Solutions engineers
Customer-specific debugging
Product engineers
Pulled in for hard tickets
Incident responders
Customer-impacting issues
Plugs into the systems your engineers already use
Pluno investigates wherever the truth lives: code, data, errors, logs, and replays.
Codebase & deploys
- GitHub
- GitLab
- Bitbucket
- Vercel
- Netlify
Errors & observability
- Sentry
- Datadog
- New Relic
- Rollbar
- Dynatrace
Logs & APM
- Cloudflare
- Splunk
- Better Stack
- Grafana
- Sumo Logic
Databases
- PostgreSQL
- MySQL
- MongoDB
- Snowflake
- BigQuery
Session recordings
- FullStory
- LogRocket
- Hotjar
- PostHog
Support & incident tools
- Zendesk
- Intercom
- Linear
- Jira
- PagerDuty
- Opsgenie
…and 3,000+ more. Don't see yours? Let us know.
Available wherever your team already works
Four surfaces, one agent. Pluno meets your team in the tools they live in.
In your channel
Root-cause posts and PR approvals straight to your engineering channels.
Inside the ticket
Native to Zendesk, Intercom, and others. Acts in-thread, not in a separate UI.
Review & approve
Trace what was checked. Approve every action in one place.
Trigger from anywhere
Kick off investigations from runbooks, CI failures, or internal alerts.
Our customers are glad they found us.
My team is, like, a huge fan. They feel like they can't live without Pluno now. We'd be drowning without it.
Sarala Conlan
Sr. Customer Support Manager
If you hadn't insisted on letting us try your product, we'd probably have a very angry customer base right now.
Joseph D'Appuzo
Customer Support Manager
My CEO tested it once, and immediately saw that the AI was impressive. That was it.
Aurélien Wei
Team Lead Support
Pluno is helping Waste Vision to bring their customer service to the next level by unlocking knowledge, improving efficiency, and enabling scalable, high-quality support.
Ruben Martin
Teamlead Service
Simple, transparent pricing
Start free. Scale when you're ready.
Team
~50 investigations
Launch offer. Start for free. No card required.
- Standard integrations (codebase, Sentry, logs, DB)
- Slack-native agent in threads + mentions
- All 3,000+ integrations including session recordings
- Add all your teammates
- Email support
Enterprise
Flexible pricing
Tailored to your team and limits.
- Everything in Team
- Invoicing + custom billing terms
- Higher limits
- Security review support + DPA
- SSO & SAML
- API access & custom integrations
Security & compliance built in
Your data stays in your control. No models are trained on it.
SOC-2 Type 2
CERTIFIED
GDPR Compliant
DATA PROTECTION
Microsoft Azure
LLM HOSTING
Frequently asked questions
It checks the systems your engineers would check: your codebase (recent deploys, related code paths), database (account state, recent writes), error tracking (Sentry, Datadog), logs (request traces by ID), and session recordings (FullStory, LogRocket, etc.). All findings are evidence-linked so any human can verify the work.
Both, and it knows the difference. If the root cause is a bug, Pluno escalates to your engineering Slack channel with a full report and a recommended fix. If the cause is customer-side (configuration, misuse, data formatting), Pluno posts the resolution as an internal note on the ticket so support can close it without involving engineering.
Only when you let it. Pluno proposes a fix and asks for approval before opening a PR. You can also configure it to auto-PR for specific repos or specific kinds of issues, with a human review gate before merge.
Pluno correlates ticket spikes, Sentry event spikes, and shared customer attributes (same plan, same region, same recent deploy). When the pattern crosses your threshold, it posts an incident alert with affected accounts, likely root cause, and a draft customer notice before your support queue floods.
Slack, your support tool (Zendesk, Intercom, and others), the Pluno dashboard, and the API. Most teams use Slack and Zendesk daily; the dashboard is for review and configuration.
Yes. Pluno is SOC 2 Type II compliant, encrypts all data in transit and at rest, and never trains on your data. Self-hosted connectors are available for code and database access on Enterprise plans.
Credits power every investigation Pluno runs. A typical investigation uses around 80 credits, depending on how many systems it checks (codebase, logs, session recordings, database, etc.) and how deep it has to go. Your monthly plan includes a fixed bucket of credits that resets each month, and you can switch tiers anytime, so you're never locked in if your volume changes.
Most teams are live within a day. Connect your support tool, codebase, error tracking, and Slack via OAuth, configure escalation rules, and Pluno starts investigating new tickets immediately.
Breakout of the troubleshooting chaos
Ship fixes fast while dodging unnecessary escalations.