Define what great support means for your team using plain text descriptions. Choose binary scoring or a 1 to 5 scale for each criterion, and tailor your QA framework to match your internal quality standards instead of relying on generic benchmarks.
The Agent Comparison view gives you a full performance overview for each agent across all selected criteria. Visual progression graphs help you track improvement over time and easily compare agents to identify coaching opportunities and top performers.
“The Pluno team has consistently gone above and beyond in the way they interacted with the Dune Team. Issues quickly get resolved, they are always professional and efficient in our interactions.”
“The Pluno app has made it so much easier to manage our user issues. Its ability to answer questions and share information with our users is invaluable.”
“We have had a great experience with Pluno so far. It’s a reliable tool that has really streamlined our user support interactions.”