Industries
Pluno is an AI layer that works inside the help desk you already use. Because of that, it fits the way each industry's support actually works: the tickets you get, the systems your answers depend on and the teams you hand off to.
Technical tickets answered in your help desk, Product Agent inside your product, bug escalations to engineering, call summaries and quality review.
50%
ticket deflection, up from 0%
Share of tickets Deflection AI resolves with no agent involved, tracked weekly in Pluno's analytics. Kojo's 5-person team handles 1,000+ tickets a month for a multi-feature product, on Zendesk with Jira for engineering.
Read the Kojo storyShopify order management and returns, subscription changes, Product Agent as a shopping assistant in your store, and quality review.
58%
of routed tickets handled by the AI Agent
Share of the help desk tickets routed to Deflection AI (Velotric calls it its AI Agent) that it handles without an agent. Velotric's 30+ person team answers around 10,000 tickets a month in peak season, on Zendesk.
Read the Velotric storyRound-the-clock answers for operators in your help desk, Product Agent inside your software, first-line troubleshooting and quality review.
67%
of chat tickets resolved by AI
Share of chat and WhatsApp tickets resolved by AI without reaching an agent, within six months of going live. Innovorder's 12 agents handle 3,000+ tickets a month across 20+ product modules, on Zendesk.
Read the Innovorder storySpecialist airline and travel software support, with answers from past cases, Confluence and Jira, and Product Agent inside your platform.
LinkedIn post
Accelya is continuing to enhance its NDC support operations with Pluno
Accelya powers more than 200 airlines. Its NDC support team uses AI Copilot in Zendesk, drawing on Jira, Confluence, past tickets and operational documentation.
View on LinkedInAccount and how-to questions answered within your rules, sensitive topics kept with your team, and Product Agent inside your app.
Capterra review
A powerful AI workflow tool that genuinely improves support operations
Review from BudgetBakers' technical helpdesk on Capterra, rated 5 out of 5.
Read on CapterraMulti-feature construction software support, Product Agent for office teams and field crews inside your product, and same-day escalations.
50%
ticket deflection, up from 0%
Share of tickets Deflection AI resolves with no agent involved, tracked weekly in Pluno's analytics. Kojo is a materials procurement platform for contractors; its 5-person support team handles 1,000+ tickets a month, on Zendesk with Jira for engineering.
Read the Kojo storyDevice, firmware and app support from past tickets, manuals and live device data, with Product Agent inside your app and warranty claims prepared for agents.
2 to 5 min
saved on every ticket
Waste Vision makes access control systems and radar sensors for underground waste containers, plus the software around them. Pluno draws on years of past Zendesk tickets and also resolves 10 to 20% of tickets on its own.
Read the Waste Vision storyPluno works with 200+ support teams, including teams in health tech, real estate, energy and media. Start with a free simulation on your own tickets to see how it would answer them.
The same AI layer, applied to different tickets, channels and systems. Use this to find the page closest to your team.
| Industry | Typical companies | Common tickets | Main channels | Where answers come from | Where Pluno helps most |
|---|---|---|---|---|---|
| SaaS & Software | Software companies supporting business users, admins and developers | How-to and configuration, integrations, permissions, error messages and bugs | Email, chat, web form or inside your product | Help center, docs, past tickets and issue trackers such as Jira or Linear | Technical answers from resolved tickets, in-product help with Product Agent, bug escalations with the report written |
| E-commerce | Direct-to-consumer brands, especially those with products that need explaining | Order status, returns, refunds, address changes, subscriptions and pre-sale product questions | Email, web form, website chat or inside your store | Shopify, subscription apps such as Recharge or Skio, help center and product information | Answers with live order data, Shopify actions within your rules, Product Agent as a shopping assistant in your store |
| Hospitality Tech | Software companies serving hotels, vacation rentals and restaurants | Setup questions from operator staff, hardware and device issues, configuration and bugs | Chat, WhatsApp, email or inside your software | Help center and past tickets for each product, plus issue trackers for engineering | Round-the-clock replies (under a minute at Innovorder), in-product help with Product Agent, diagnostic help for agents |
| Travel Tech | Software companies serving airlines, travel agencies and online travel sellers | Distribution and integration questions, booking and ticketing errors, configuration and bugs | Email, web form or inside your platform | Past cases, Confluence, Jira issues and operational documentation | Faster answers for specialist agents, engineering context in replies, in-platform help with Product Agent |
| Fintech | Personal finance, payroll and payments companies | How-to and account questions, bank connection and sync issues, payments, disputes and security | Email, chat, web form or inside your app | Help center, past tickets and live account data through your APIs | Answers within your rules, sensitive topics routed to people, in-app help with Product Agent |
| Construction Tech | Software companies serving contractors, builders and construction teams | How-to questions across many features, orders and approvals, integrations and bugs | Email, chat, web form or inside your product | Help center, past tickets, product docs and issue trackers such as Jira | Deflection for a lean team, in-product help with Product Agent, same-day escalations |
| Hardware & IoT | Companies that make connected devices, equipment or electronics | Setup and pairing, firmware and app errors, device faults, warranty and returns | Email, web form, chat or inside your app | Past tickets, manuals and spec sheets, help center and live device data through your APIs | Expert knowledge for every agent, answers that check the device, in-app help with Product Agent |
Many of these companies are software companies too. Each industry has its own page because its tickets, systems and users differ: operators in the middle of service, airline and agency partners, people's money, crews on job sites or devices in the field.
Pluno runs your 50 most recent tickets and shows, side by side, how it would have answered each one. Free, with no commitment.