Watch the interview
Lodging tech22 min
first response time, down from hours
- 40%+ real ticket deflection
- Switched from Fin by Intercom
“I compared Pluno with Fin by Intercom, and Pluno was miles ahead!”
Joseph D'Appuzo
Customer Support Manager
Customer Stories
Teams that trust Pluno
See how leading companies are resolving complex tickets, cutting response times, and scaling support without scaling headcount.
4.8/5 on G250%
Ticket deflection at Kojo, up from 0%
22 min
First response at Smartness, down from hours
67%
Chat tickets resolved by AI at Innovorder
< 1 min
AI reply time at Innovorder, down from up to 1 hour
Customer stories
Recorded with the support leaders who run Pluno every day.
Lodging techWatch the interview
Construction procurement50%
ticket deflection, up from 0%
- Same-day Jira escalations
- 40% faster new-hire ramp
“My team is, like, a huge fan. They feel like they can't live without Pluno now. We'd be drowning without it.”
Sarala Conlan
Sr. Customer Support Manager
Watch the interview
Restaurant tech67%
of chat tickets resolved by AI
- Replies in under 1 minute
- +15 pts CSAT
“My CEO tested it once, asked one question, and immediately saw that the AI was impressive. That was it.”
Aurélien Wei
Team Lead Support
Waste management tech2 to 5 min
saved on every ticket
- Team-wide access to expert knowledge
- Live in a few days
“Pluno is helping Waste Vision to bring their customer service to the next level by unlocking knowledge, improving efficiency, and enabling scalable, high-quality support.”
Ruben Martin
Teamlead Service
What support leaders say
In their own words, from interviews, LinkedIn and review sites.
“
What really sets Pluno apart is that integration between Zendesk and Jira and Pluno… Having updates on your tickets automatically in Zendesk from the linked Jira tickets is a game changer.
Sarala Conlan
Sr. Customer Support Manager, Kojo
“
Support starts with real talent. So if you think about using AI to replace talent, you're doing it wrong. You need to have AI to make your team's work much more efficient.
Joseph D'Appuzo
Customer Support Manager, Smartness
“
99% of the time we are giving the solution on the tickets, with the emails or the phone. So Pluno can find this on past tickets to give to new tickets. So we don't have to write the documentation like before.
Aurélien Wei
Team Lead Support, Innovorder
Kurt-Jordan T.
Technical Helpdesk, BudgetBakers
5.0
“A powerful AI workflow tool that genuinely improves support operations”
Pluno has become a core part of our support operations. It helps us maintain consistency, reduce manual overhead, and produce high‑quality escalations with far less effort.
Read on Capterra
Pluno
Company announcement
Lovable has chosen Pluno as their preferred AI solution for Discord customer support
Lovable, the AI software engineer that lets anyone build web apps and websites, now answers its Discord community with Pluno.
View on LinkedIn
Pluno
Company announcement
Runpod is now using Pluno to deliver faster, smarter, and more scalable support
With Pluno's AI copilot integrated into their support workflows, Runpod is automating repetitive tasks and cutting resolution times, without adding operational overhead.
View on LinkedIn
Alexander Abstreiter
Co-Founder & CEO, Pluno
Accelya is continuing to enhance its NDC support operations with Pluno
The support team has already recorded more than 2,000 AI-assisted responses, while weekly adoption has grown more than sixfold.
View on LinkedIn
Sam Tariq
MaintainX
Automated ticket investigation with the Pluno Troubleshooting Agent
Now Pluno pulls the full picture together automatically and tells us what happened and why. Support resolves more, and engineering steps in only when it matters.
View on LinkedIn
Alexander Abstreiter
Co-Founder & CEO, Pluno
COBB Tuning is expanding with Pluno, now with Deflection AI in production
Answer Copilot has surfaced AI-generated response suggestions across more than 17K support tickets, and Quality Assurance has run more than 12K quality checks.
View on LinkedIn
Pluno
Customer story
How Dune freed its team from repetitive community support
“It’s been a literal life saver and has saved our team an unimaginable amount of time.” Team Dune on automating community support with Pluno (then AwesomeQA).
View on LinkedIn
Trusted by 200+ support teams
Ready to write your success story?
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