I’ve found the accuracy of Pluno's replies to be higher than Fin AI in Intercom. When we asked our community with a poll if we should keep Pluno after our two-week free trial, 82% voted yes!
Axi, Community Ambassador
With Pluno, our team works with you to fine-tune the AI agent through a dedicated training session, just like you’d onboard a new support hire for your brand and products. You wouldn’t trust any random support agent to represent your company, and the same should be true for your AI agent.
Ever wonder if an AI agent could understand the nuances of your domain like a human does? We make it possible.
Already using an AI agent? Perfect. With our free simulation, you’ll see exactly how Pluno performs in your real-world workflows, side by side with the tool you’re using today.
No guessing, just a clear, head-to-head comparison that shows you what’s possible when your AI works smarter, faster, and more reliably.
Pluno isn’t just a gatekeeper, it’s omni-present at every stage of support. Whether it’s escalating from your support platform into Jira, surfacing details from Slack threads or feature requests, or joining discussions between engineering and Tier 2, Pluno stays aware and carries the context forward.
That awareness empowers it to assist like an internal team member, fully aware of ongoing issues, customer tier, product area, or churn risk, while knowing when to bring in human input instead of giving unhelpful answers.
Our AI agent actively identifies knowledge gaps, prompting your team to add input or create new articles. It stays current by updating itself from resolved tickets, changelogs, commit messages, and Slack discussions, so support answers evolve alongside your product.
And if you’d rather not manage it yourself, we can even take care of keeping Pluno’s knowledge base up to date for you.
Pluno integrates directly into your existing support tools, so you don’t have to change a thing. Whether it’s Zendesk, Intercom, Freshdesk, Salesforce, Slack, or Jira, Pluno joins your workflows seamlessly, handling deflection, surfacing context, and escalating when needed.
You can also connect additional sources like logs, internal systems, CRMs, or internal knowledge bases (e.g. Confluence). These integrations are fully configurable, choose whether to power customer-facing deflection or to enrich your agent-facing copilot.
