Success Story
An all-in-one platform for Web3 creators to easily create and manage Tokens and NFTs — no coding needed.
The challenge
How were you managing your users before?
Customer support team.
What were the challenges faced in regard to user management back then?
Response time was higher than expected and some users just needed simple answers.
Solution
How long did it take you to get started with Pluno?
I would say a couple of hours.
How much time are you saving now?
We are saving more than 40 hours a week (one customer support employee + a lot of time for current support employees).
How were those challenges resolved after adding Pluno to your team?
Pluno gives us the speed we needed to answer customers and keep the chat calm due to anxious customers not receiving an answer immediately.
How was your customer support experience with Pluno?
I would say that's pretty good and much better than expected.
How was Pluno better than other user support tools you had tried before?
It’s flexible and works in our communication channels (Discord and Telegram) and also speaks our language, web3.
Results
61.18%
response question ratio.
64%
👍 upvote ratio.
$2000+
expected savings per month.
Positive reactions
"Pluno gives us the speed we needed to answer customers and keep the chat calm due to anxious customers not receiving an answer immediately".
Feedback
What would you say to people who are too afraid to use a support automation solution fearing their users might not accept/like it?
They are losing a better user experience, time, and money.
How much money are you saving now?
Probably +2k a month.
How has been your overall experience with Pluno?
9/10.
How would you describe Pluno to a friend in one sentence?
Customer Agent online 24/7 with accurate answers.