The fastest execution layer for modular blockchains.
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The challenge
How were you managing your user questions before?
We were relying mainly on our 6 mods who were doing their best to answer every question and jumped on a few questions ourselves here and there, but some questions were left unanswered.
What were the challenges faced in regard to user support back then?
Repetitive questions were the main issue.
Solution
How long did it take you to get started with Pluno?
It was pretty fast. After adding the knowledge links, it took only a few hours for the bot to be up and ready.
How were those challenges resolved after adding Pluno to your team?
We got relieved a lot from repetitive questions. The bot saved us some time. It’s been great to have another team member that never sleeps.
How was your customer support experience with Pluno?
Always super responsive, I’ve never had a problem with that.
Results
83%
👍 upvote ratio
4858
bot respones
23.47
average responses per day
Positive reactions
"The activity increased a lot since we added the bot… but Pluno is doing a good job, saving us hours of work every week..""
Feedback
What would you say to people who are too afraid to use a support automation solution fearing their users might not accept/like it?
It has advantages and tradeoffs, but it’s a good complementary solution with team members when you manage a large amount of users.
How has been your overall experience with Pluno?
It’s been very helpful.