The old way of AI support breaking on complex tickets
Problem 1
Your AI only knows what's in the help center
That's a fraction of what your team actually knows. The real knowledge: troubleshooting steps, diagnostic questions, and edge-case fixes, lives in past tickets and connected tools which your AI can’t access. Result? It fails on the tickets that matter most.
Problem 2
Complex tickets still land on your agents' desks
Unresolvable tickets are escalated, often, without the needed context. Then agents have to re-diagnose from scratch, and search across tools to piece things together. Result? No time saved, just shifts the workload. As volume grows, you either hire more or fall behind.
Introducing a better way. The AI agent built for complex support
Pluno learns from every resolved ticket your team has handled: troubleshooting steps, diagnostic questions, edge cases, so it resolves the hard tickets, not just the easy ones.
Resolve complex tickets, automatically
Pluno continuously learns from your team's resolved tickets to build a structured understanding of recurring issues, diagnostic flows, and resolutions.
When a new ticket comes in, it runs multiple knowledge searches and tool calls to construct an accurate answer, even for edge cases. When it's not sure, it escalates to a human with a full summary, evidence, and next steps.
67%
Innovorder
Auto resolves 67% of their complex tickets using Deflection AI. See case study ->
Help your agents resolve tickets in half the time
Pluno gives human agents instant access to answers across past tickets, help center articles, Slack threads, Jira issues, and APIs, all from a single search.
It suggests on-brand responses tailored to the ticket context and generates debugging steps agents can follow to understand the issue without starting from scratch.
2x
Waste Vision
Saves 5 mins per ticket by not searching through past tickets manually using AI Copilot. See case study ->
Close the loop between support and engineering
When a ticket needs engineering attention, Pluno creates Jira issues with full customer context, reproduction details, and troubleshooting history, so engineers can act without asking support to repeat themselves.
Updates from Jira and Slack sync back into Zendesk automatically, and Pluno follows up based on your SLAs so nothing falls through the cracks.
9x
Kojo
Escalates issues to engineering within the same day now which previously took days. See case study ->
Case Study Highlight
Company Background
Smartness is a fast-growing lodging tech company supporting thousands of operators worldwide across PMS, channel management, and revenue management—naturally leading to a high volume of complex tickets.
Joseph D'Appuzo
Customer Support Manager @ Smartness
"I compared Pluno with Fin by Intercom, and Pluno was miles ahead!"
Watch Smartness Video Success Story ->
Security & compliance built in
Your data stays in your control. Pluno processes all data in Europe and hosts LLMs through Microsoft Azure — model providers never access your data, and no models are trained on it. We're SOC-2 Type 2 certified and fully GDPR compliant.
What our customers say about us
Sarala Conlan
Sr. Customer Support Manager @ Kojo
“My team is, like, a huge fan. They feel like
they can't live without Pluno now. We'd be drowning without it”
Success Story ->
Ruben Martin
Team Lead Service @ Waste Vision
“I recommend Pluno to teams managing
technical support ops, those with complex
systems & valuable historical support data.”
Success Story ->
Aurélien Wel
Team Lead Support @ Innovorder
“My CEO tested it once, asked one question,
and immediately saw that the AI was impressive.
That was it.”