Jan 14, 2025
We’re thrilled to announce the launch of Pluno, your next-generation automation tool for smarter, faster, and more intuitive customer support.
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Why Pluno Is the Way Forward for Modern SaaS Businesses
Instead of overloading Pluno with unnecessary features or leaving out the ones you truly need, we’ve spent months listening to the challenges that you face. The result? A customer service automation tool built to address your real pain points, enhance every stage of the customer journey, drive customer success, and act as the perfect support partner. Here’s why:
AI Workflows
Pluno empowers you to effortlessly create actions and triggers, simply by writing a message—no coding, no button creation, and no manual effort required. Powered by artificial intelligence, our system understands you and your customer’s intent and handles the rest, showcasing the true potential of automation in customer service by making it easy to build workflows that fit your exact needs. By removing redundancies, it eliminates inefficiencies for your team and decreases negative customer feedback.
Automation for Clearer Communication and Ticket Management
Pluno streamlines support by automating ticket routing and enabling instant collaboration with non-customer support teams through tools like Slack or Jira. It ensures that repetitive questions are answered automatically, and that the right people are tagged in conversations to fill any knowledge gaps. By balancing automation with human involvement, customer service agents are freed from routine tasks, allowing them to focus on complex issues. The result? Improved resolution rates, seamless teamwork, and no wasted time on manual tasks or miscommunication.
Dynamic Knowledge Updates
Pluno ensures knowledge bases are always up to date, so customers receive accurate answers every time. Instead of spending hours manually maintaining documentation, Pluno automatically refreshes resources and highlights information errors for review when needed. This keeps your support team efficient and your customers confident in the accurate responses that they receive, and contributes to stronger customer retention.
Effortless Professional Communication
Pluno lets your customer service team focus on solving problems while it refines your responses. Even if you type out a quick, unpolished message, Pluno transforms it into a clear, professional reply, ensuring relevant messages are tailored to the customer’s tone, past interactions, and the context of the customer support ticket. No need to worry about, grammar or phrasing—Pluno does that for you.
Scalable Localization
Pluno simplifies global support with automatic translations, ensuring seamless communication in any language. Always on and ready, Pluno operates 24/7, breaking language barriers and providing consistent, professional support outside of regular business hours.
The Difference Pluno Makes
Pluno was founded on the mission of solving real problems for teams like yours. In 2021, Alex and Korbi, two AI engineers with experience in B2B SaaS startups, decided to leave their roles to tackle challenges that demanded better solutions. During their exploration, they identified a significant issue: managing communities at scale was inefficient and time-consuming.
To address this, they developed a simple prototype under the name AwesomeQA, which quickly gained traction. Having worked on a RAG system before the launch of ChatGPT, the team was in a great position to stay ahead of the curve. Companies like AAVE, Dune, and Scroll adopted the tool to efficiently handle large volumes of user inquiries. Over 100 businesses rely on AwesomeQA’s AI-powered chatbot to answer repetitive questions, enhance engagement, drive customer success, reduce workload, and increase user satisfaction. The valuable feedback from these users has directly shaped what Pluno has become today.
With this transition from AwesomeQA to Pluno, we’ve expanded beyond the initial deflection of community questions. The same technology that helped communities succeed, now includes features tailored for SaaS businesses, making Pluno a solution that supports a broader range of needs. Whether it’s automating workflows, handling customer inquiries across platforms, or improving collaboration, Pluno is designed to help your customer service team work smarter.
Ready to Transform Your Support Workflow?
Experience the power of Pluno firsthand by signing up for a demo today!
Looking for a more tailored approach? Join us as a design partner and collaborate directly with our team to shape features that meet your unique needs. Together, we can create solutions that not only meet your needs but set the standard for exceptional customer support.