Potion Alpha offers top of the line software and tools designed to equip traders with in-depth insights into coins, helping them make smarter and more profitable decisions
Signup date
User count
Website
The challenge
How were you managing your users before?
We depended on our moderation and helper teams to support all our clients in Discord.
What were the challenges faced in regard to supporting your users back then?
We are a large server that is growing fast with a huge user base surpassing 100k members, that meant we had many areas to cover and with great inflows. Our team was looking for extra support for commonly asked questions or questions answered before.
Solution
How long did it take you to get started with Pluno?
It didn't take long, it was easy to install, learn and the support was great! Really! It was a smooth experience.
How did adding Pluno help solve these problems with your users?
It helped by eliminating the time delay it takes users to get the information and the time lost for our staff to repeat common replies, thus, it helped both our members and our staff by being fast and supportive, 24/7.
How was the bot-answering experience for your users?
It was a great experience that became better over time, as our knowledge base grew. Our users liked it!
Results
38
hours saved per week
81%
👍 upvote ratio
447
average responses per day
Positive reactions
"Pluno was our first support tool to try and we haven't had any reasons to try anything else."
Feedback
How much time are you saving now?
It's hard to give how much time it is saving as we are a highly active and growing server, but it has been great that our staff could also support other areas and tasks with ease.
How much money are you saving now?
Time is money - as they say. And, for us to support our growing members as fast as possible, is what Pluno helps us achieve every day!
How was your customer experience with Pluno?
We like to call them our friends! They are really caring and friendly. They have supported us by being reliable, quick and listening to our feedback. Moreover, they would implement changed needed, when possible. Simply a superb experience!
What would you say to people who are too afraid to use a support automation solution fearing their users might not accept/like it?
Pluno offers a trial period where you can build your knowledge base, and see it in action for several days free. You can see how it works, how your users feels about it, and your usage. It also doesn't have to be a replacement for your current support but a great assistant to your support teams.
How has your overall experience been with Pluno?
It has been a great experience, so far - saving time and supporting our members. And, having your questions answered quickly.
How would you describe Pluno to a friend in one sentence?
Your wingman!