Manta Network is the multi-modular ecosystem for zero-knowledge (ZK) applications.
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The challenge
How were you managing your user questions before?
We relied on team members to handle questions, but faced challenges during sudden spikes in message volume. It became very difficult for the team members to answer every question, resulting in some being left unanswered.
Despite our best efforts, ensuring no one was overlooked was a constant struggle.
What were the challenges faced in regard to user engagement and support back then?
Team members previously spent a significant amount of time answering repetitive questions, which often led to frustration and drained the team's valuable time and resources.
Solution
How long did it take you to get started with Pluno?
Onboarding Pluno was incredibly simple. We were amazed at how quickly we were able to train the bot.
How were those challenges resolved after adding Pluno to your team?
Pluno works wonders by saving our team members a lot of time answering repetitive questions, thanks to its quick response time. This allows us to focus more on growing our user base.
How was your customer support experience with Pluno?
The customer support experience has been outstanding so far.
Results
50+
hours saved per week
67.01%
👍 upvote ratio
69.33
average responses per day
Positive reactions
"Pluno bot was our first AI bot we set up on our server and we were lucky enough to find you guys"
Feedback
How has been your overall experience with Pluno?
We have had a great experience with Pluno so far. The bot has been performing excellently, consistently delivering prompt and accurate responses. It’s a reliable tool that has really streamlined our user support interactions.
What would you say to people who are too afraid to use a support automation solution fearing their users might not accept/like it?
If your team handles a high volume of messages, the Pluno bot is a must-have
How would you describe Pluno to a friend in one sentence?
Best in the business