Ionic is a powerful infra solution that brings easy access to lending & borrowing for any DeFi asset across the OP Superchain.
Signup date
User count
Website
The challenge
How were you managing your user questions before?
We used mods only and having Pluno helps a lot to maintain the speed at which every question is treated at a high paste.
What were the challenges faced in regard to user engagement and support back then?
The amount of request to process was too high, Pluno is a great help for that.
Solution
How long did it take you to get started with Pluno?
Starting with Pluno was immediate.
How was your customer support experience with Pluno?
Great, any of our questions are answered shortly, very satisfied.
How was the bot-answering experience for your community?
Very good learning curve from the bot
Results
69%
👍 upvote ratio
387
bot responses
Positive reactions
"Pluno is saving us hours per day"
Feedback
How has been your overall experience with Pluno?
Great!
What would you say to people who are too afraid to use a support automation solution fearing their users might not accept/like it?
It’s great just try it, you won’t want to let it go.