Best Wallet is an easy-to-use, fully non-custodial crypto wallet that supports thousands of major crypto currencies across over 50 major chains.
Signup date
User count
Website
The challenge
How were you managing your user questions before?
It was a mix between moderators and ambassadors.
What were the challenges faced in regard to user engagement and support back then?
Answering FAQs
How did adding Pluno help solve these problems with your users?
Answering most FAQs and our staff can now focus more engagement with users.
Solution
How long did it take you to get started with Pluno?
I used the bot before as a free option and wanted to go for a premium plan.
How much time are you saving now?
Saved 1/2 min per question
How was your customer support experience with Pluno?
Amazing support.
How was the bot-answering experience for your community?
Amazing!
Results
79%
👍 upvote ratio
49
average responses per day
Positive reactions
"Pluno is the best bot we have ever used"
Feedback
How has been your overall experience with Pluno?
Amazing experience, great support, easy way to update answers if needed.
What would you say to people who are too afraid to use a support automation solution fearing their users might not accept/like it?
That the bot is just here to support and answer the FAQ and it does not take the value from the user but instead it adds value.
How would you describe Pluno to a friend?
Accurate, user-friendly and a huge time-saver for our team. It’s a no-brainer in terms of the value it delivers for the cost.