# Pluno AI

> Pluno is an AI support agent that resolves complex, technical tickets — not just FAQs. It learns from past tickets to handle debugging steps, edge cases, and product-specific problems. Built for B2B teams on Zendesk.

## About

Pluno AI is a customer support automation platform designed for B2B companies with technical products. Unlike traditional AI chatbots that only match help center articles, Pluno learns from resolved tickets — troubleshooting steps, diagnostic flows, and edge-case solutions — to autonomously resolve the types of issues other AI agents escalate or hallucinate on.

Key capabilities:
- **Deflection AI**: Auto-resolves ~65% of complex tickets by researching past tickets, documentation, and connected tools before responding. Escalates with full context when confidence is low.
- **AI Copilot**: Helps agents resolve remaining tickets 2x faster with AI-powered draft responses and knowledge suggestions.
- **Escalation Copilot**: Automates the loop between support and engineering with two-way Jira and Slack sync.
- **AI Tagging & Field Filling**: Classifies, routes, and enriches every ticket automatically.
- **AI-Powered Support QA**: Scores every conversation for quality, compliance, and tone.
- **Call Insights & Summary**: Transcribes and summarizes support calls with actionable insights.

Security: SOC-2 Type 2 certified, GDPR compliant, EU data processing via Microsoft Azure. Customer data is never used for model training.

## Products

- [Deflection AI](https://pluno.ai/deflection-ai): AI agent that autonomously resolves complex support tickets
- [AI Copilot](https://pluno.ai/answer-copilot): AI-powered agent assist for faster ticket resolution
- [Escalation Copilot](https://pluno.ai/escalation-copilot): Automated escalation management with Jira and Slack sync
- [AI Tagging & Field Filling](https://pluno.ai/ai-tagging-and-field-filling): Automated ticket classification and routing
- [AI-Powered Support QA](https://pluno.ai/ai-powered-support-qa): Automated quality assurance for support conversations
- [Call Insights & Summary](https://pluno.ai/call-insights-summary): AI-powered call transcription and summarization
- [For Communities](https://pluno.ai/for-communities): AI support for Discord and Telegram communities

## Resources

- [Customer Stories](https://pluno.ai/customers): Case studies from teams using Pluno
- [Blog](https://pluno.ai/blog): Articles on AI support, automation, and best practices
  - [The 10 Best Zendesk Add-Ons for B2B Support Teams in 2026](https://pluno.ai/blog/best-zendesk-add-ons-2026): Evaluated picks across AI, QA, WFM, CRM, and automation — with setup, pricing, and tradeoffs for B2B support teams
  - [Zendesk Jira Integration (native) vs Pluno AI](https://pluno.ai/blog/native-zendesk-jira-integration-vs-pluno-ai): Comparison of native Zendesk-Jira integration against Pluno for ticket escalation workflows, custom fields, and agent-engineer communication
- [ROI Calculator](https://pluno.ai/roi-calculator): Estimate time and cost savings with Pluno
- [Changelog](https://pluno.ai/changelog): Product updates and new features
- [About](https://pluno.ai/about): Company information
- [Pricing](https://pluno.ai/pricing-for-communities): Pricing for community plans

## Contact

- Website: https://pluno.ai
- Book Demo: https://cal.com/pluno-ai/demo
- Twitter: https://x.com/pluno_ai
- LinkedIn: https://www.linkedin.com/company/86756153/
- Status: https://status.pluno.ai