Our AI workflows understand user intent from their messages, triggering the right actions without forms, buttons, or repeats. Fast, seamless, and frustration-free, our solution is designed to enhance customer satisfaction at every touchpoint.
“Pluno has helped us improve our user experience and build a loyal customer base. With its automation and analytics features, we can streamline our support processes and respond to our users quickly. We highly recommend it to any startup looking to enhance their customer experience”
Dan, Community Manager
Let Pluno effortlessly handle periodic ticket updates. From progress notifications to resolutions, our AI agent ensures your customers stay informed at every step. Seamlessly integrated with tools like Jira and Linear, Pluno fetches updates in real-time, keeping everyone on the same page with minimal effort.
Our smart filtering ensures only relevant information is collected and relayed to the customer as an update. By focusing solely on finding the right solution to the customer’s issue, Pluno keeps irrelevant internal conversations private.
Collaboration made easy! Escalated tickets can be shared
across teams through platforms like Slack, enabling seamless communication with non-support team members without any manual back-and-forth.
Skip the chat deep dive! Pluno provides quick ticket summaries with questions, so agents can fill knowledge gaps fast without sifting through entire conversations.
Pluno intelligently escalates tickets to the right team member, eliminating the need for manual routing and ensuring faster, more efficient resolutions.
“Pluno has enabled us to focus on the hard and concrete questions and allowed us to invest the saved time in other areas of business and community growth instead. It’s been a literal life saver and has saved our team an unimaginable amount of time that would have otherwise been spent on doing repetitive, non-value-compounding things.”
"Bots without AI have limited functionality, merely responding to keywords and accessing pre-entered information. With Pluno, connecting documentation to the bot for FAQs and processes makes setup easy. We opted for an AI-powered bot from the beginning, particularly impressed with Pluno. The free trial confirmed it as the ideal solution.”
“Pluno is the best out there, the accuracy in answering questions is top notch. The ability for it to answer questions based on what mods and admins have answered before make it the best. Other AI bots I have seen only answers questions based on the documents given to it. Well done!”
Handle only what matters. Pluno resolves repetitive queries autonomously and involves agents only for quick input when needed, ensuring minimal disruptions and maximum efficiency.
When tickets are escalated, support agents can provide information in the easiest way possible—even if it’s in broken sentences or with poor grammar. Pluno takes care of everything, crafting a polished and professional response, and adjusting automatically to your tone based on past interactions with that specific customer.
Pluno automatically updates your knowledge base in real-time, ensuring queries are always accurately answered using up-to-date resources for a higher customer service experience. For teams that prefer a human in the loop, Pluno proactively flags outdated or missing info for review before making updates.
Our AI takes care of the communication from start to finish, even after human involvement. Human agents only step in to provide missing details, answering Pluno’s questions instead of handling the entire conversation.
Pluno detects language differences instantly, responding seamlessly in the customer’s language. Escalated tickets are translated for your support team, with their replies relayed back in the customer’s preferred language. With 24/7 AI chat service, we ensure your customers receive timely and effective support, no matter where they are or when they reach out.
“It's easy to train and deploy, and works seamlessly across all of our channels, stepping in with accurate answers at any time of the day or night. It's hard to imagine how we moderated our ever-growing community without it.”
Elliot Hill, CMO
Whether it’s Intercom, Salesforce, or Zendesk, Pluno integrates effortlessly into your existing ticketing software—no interruptions. Our seamless integration ensures your team can continue working from your unified inbox without the hassle of overhauling your entire support flow while benefiting from Pluno’s features.
